At IDSM, our commitment to excellence goes beyond providing cutting-edge medical solutions. We understand the critical importance of reliable service and support in the field of X-ray diagnostics. With a team with extensive experience, education and international training, we are ready to meet the unique challenges in the field of diagnostic imaging.
Our support and maintenance services include
- Priority and timely service - maximally quick response times in case of a problem, minimizing downtime;
- Site visits for comprehensive diagnostics and repairs. Our qualified engineers are equipped to deal with problems directly at your location;
- Software update services - periodic free updates for operating systems, application software and firmware for increased security and improved functionality of your diagnostic systems;
- Preventive maintenance - we perform preventive maintenance by following the manufacturer's specifications. Services include inspection and cleaning of electromechanical components and sensors, lubrication of assemblies and assemblies, defragmentation and optimization of hard drives, as well as calibration and quality control of the resulting images. We have a proactive approach to support, ensuring that potential issues are identified and resolved before they affect normal functionality and operation;
- Remote access solutions - we use remote access to effectively resolve issues. Services include software updates and tweaks, bug fixes, demonstrations and training. Remote access solutions - we use remote access to effectively resolve issues. Services include software updates and tweaks, bug fixes, demonstrations and training. Achieve real-time results, minimizing the need for on-site visits (70-90% of issues are resolved remotely). 6. Phone Support - access to expert help through phone support. receiving guidance and advice on technical matters from our experienced team.
- Maintenance of spare parts and consumables in stock;
Rely on IDSM for comprehensive support and service services tailored to the unique needs of your diagnostic imaging equipment.
- Priority and timely service - maximally quick response times in case of a problem, minimizing downtime;
- Site visits for comprehensive diagnostics and repairs. Our qualified engineers are equipped to deal with problems directly at your location;
- Software update services - periodic free updates for operating systems, application software and firmware for increased security and improved functionality of your diagnostic systems;
- Preventive maintenance - we perform preventive maintenance by following the manufacturer's specifications. Services include inspection and cleaning of electromechanical components and sensors, lubrication of assemblies and assemblies, defragmentation and optimization of hard drives, as well as calibration and quality control of the resulting images. We have a proactive approach to support, ensuring that potential issues are identified and resolved before they affect normal functionality and operation;
- Remote access solutions - we use remote access to effectively resolve issues. Services include software updates and tweaks, bug fixes, demonstrations and training. Remote access solutions - we use remote access to effectively resolve issues. Services include software updates and tweaks, bug fixes, demonstrations and training. Achieve real-time results, minimizing the need for on-site visits (70-90% of issues are resolved remotely). 6. Phone Support - access to expert help through phone support. receiving guidance and advice on technical matters from our experienced team.
- Maintenance of spare parts and consumables in stock;