The management of IDSM EOOD is clearly aware that the development and prosperity of the organization depend on the conviction and trust of our customers and other interested parties in our ability to ensure full satisfaction of their requirements and expectations regarding the quality of the products and services offered. We are convinced that only the high quality of products and services and purposeful actions for constant improvement of process management will keep us on the market as a desired partner. Management will work to:
– Considering the circumstances and the requirements of the interested parties in order to determine the risks and opportunities in managing the processes in the company;
– Determining the risks and opportunities that must be taken into account to build confidence that the Quality Management System achieves the desired results;
– Planning and undertaking actions to control risks and opportunities, depending on their potential impact on the management of company processes and evaluating their effectiveness;
– Continuous improvement of process management;
– Ensuring the priority of the quality of the offered products and services;
– Satisfying the requirements of the applicable regulatory requirements;
– Studying and satisfying the requirements and expectations of customers and other interested parties;
– Defining, disclosing, monitoring and updating the company’s goals related to the strategic direction of the company’s management for sustainable development of the company.
– Maintaining and improving the effectiveness of the Quality Management System;
IDSM EOOD declares that the main goal of the organization is to satisfy the requirements of customers and other interested parties, according to the agreed conditions, the current regulations and the conditions in which the company carries out its activities. We constantly strive to provide a modern efficient and quality service, adapted to the conditions of the free and competitive market with a quality that meets the current and future requirements of customers and at an advantageous price. IDSM EOOD constantly monitors the degree of customer satisfaction and studies their recommendations, requirements and complaints, using this to improve the quality of products and services. IDSM EOOD implements and maintains a management system corresponding to the requirements of BDS EN ISO 9001:2015. We adopt a process approach, take into account the circumstances and the requirements of the interested parties to determine the risks and opportunities in the creation, maintenance and improvement of the quality management system (QMS). We periodically evaluate the effectiveness of the QMS in achieving the desired results. We take corrective actions in case of discrepancies. We take action to prevent or reduce unwanted consequences. In this regard, we determine, plan, implement, control and continuously improve the management of all processes affecting the quality of products and services. In working with its customers and partners, the management of IDSM EOOD guarantees accuracy, responsibility and expediency in organizing and managing the processes related to the scope of the Management System: Trade, installation, training for operation, repair and service of medical equipment in the field of image diagnostics; supply of consumables for the serviced medical equipment.
We strive to achieve trust in the Client regarding the possibility of reaching the required level of quality of products and services and to maintain it over time. The management of IDSM EOOD declares its QUALITY POLICY, which is disclosed, understood and implemented and maintained at all levels in the organization. The management of IDSM EOOD declares that the QUALITY POLICY is periodically reviewed for relevance and adequacy of the goals and context of the company. The management of IDSM EOOD declares that the QUALITY POLICY has been brought to the attention of the defined interested parties.